These are the Buffalo Tools pneumatic air shears. As far as we can tell they’re supposed to cut metal and plastic. We can’t confirm this, however, since they’ve never worked out of the box and continue to be a pain in our rear. So we followed the directions and manual that came with them to get what turned out to be a broken part replaced. Pain and suffering followed.
Round 1: As instructed in the booklet, we emailed the manufacturer about our broken shears. They promptly sent back word that the shears were not their product and not their problem.
Round 2: Expecting this on some level, we sent both pictures of the tool and the part that was broken, plus the part number we needed. They in turn asked for the model number of our tool.
Round 3: We again sent the model number and part number to the folks at Buffalo. They then triumphantly stated that this isn’t a Buffalo tool.
Round 4: So we sent them a digital copy of the manual, box, tool (from all angles including the info plate with their logo and serial number) and a request for the part. Buffalo, apparently convinced they could no longer shuffle us off, then tried the final tactic from the book of non-service: “This is a Buffalo tool. We’ll look into this and get back to you.” That was weeks ago.
These shears are cheap, Chinese-built tools with little or no ability to replace parts — which is fine really, but they could have just said that instead of doing the whole replacement routine here. In the end, we’re guessing they did say that in so many words when they told us they’d “get back to us.”
Buffalo Tools [Website]